Shipping & returns

Last updated: January 2026

Shipping

We ship to Spain (Mainland and the Balearic Islands), Portugal and the rest of the European Union. Times and costs depend on the destination and the order value. All prices include tax.

Spain — Mainland and Balearic Islands

  • Shipping: €4.90. Free over €120.
  • Delivery: Mainland, 24-72 business hours. Balearic Islands, 3-7 business days.

Portugal

  • Shipping: €4.90. Free over €120.
  • Delivery: approx. 72 business hours.

Europe — Zone 1

Germany, Austria, Belgium, Czechia, Denmark, Slovakia, Slovenia, France, Hungary, Italy, Luxembourg, Netherlands, Poland.

  • Shipping: €6.90. Free over €150.
  • Delivery: 5-10 business days.

Europe — Zone 2

Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Romania, Sweden.

  • Shipping: €9.90. Free over €150.
  • Delivery: 5-10 business days.

Order tracking

When your order ships, you'll receive an email with the tracking number and a link to follow its status and estimated delivery date.

Exchanges and returns

Window

You have 14 calendar days from delivery to request an exchange or return.

Conditions

  • The product must be unused and in perfect condition
  • With original tags and packaging

How to request it

  1. Email hi@minsenzia.com with your order number
  2. Tell us the reason for the exchange or return
  3. We'll reply with the instructions

Return costs

  • Mainland Spain: €4.95 (we provide a return label and the step-by-step)
  • Balearic Islands and the rest of the EU: at the customer's expense; we recommend a tracked service

Important: the customer is responsible for ensuring the return arrives correctly. We recommend a tracked service.

Refund

  • Once received and checked, the refund is issued within 7 business days
  • It is returned to the original payment method

Returns not accepted

  • Used or damaged products
  • Personalised items